Security Support and Maintenance with assured SLAs

Consultancy and Training

ATEC is committed to creating value for its customers at every stage in the lifecycle of a security project.

Effective aftercare support, service and maintenance are critical to risk and cost management, and planning.

ATEC has taken a radical approach to its support provision.

The ATEC Support Difference includes:

Full transparency
Customers have direct access to system data at any time.

Real-Time measurement
Every aspect of ATEC’s support service is recorded automatically in real-time.

Adaptability
ATEC invest in technology continually to improve customer service.

Communication
Concise management information at all times via web portal.

Availability
‘Fix on first visit’ intelligent spares programmes; automatic fault fix notifications.

Continuous improvement
ATEC works with customers to improve support systems continually. Aspects such as resilience, space and power use, performance and disaster recovery are considered. Customers have access to ATEC’s Technical Services team to take them from concept to full system design without charge or obligation.

In terms of its CRM system, ATEC has been credited with having the most adapted and sophisticated example of industry-leading CRM software.

Take a closer look at ATEC support in the ATEC Support, Service and Maintenance brochure.

Get in touch to discuss your Security Support and Maintenance requirements.