Made to last
Support for life
A proactive and rigorous service, dedicated to maintaining the highest level of response and support. We’re committed to the success of your systems and your business.
Our support service is designed to maximise the uptime of your system, through designing-out single points of failure, proactive maintenance of hardware and software assets, and a reactive service that focuses on time to fix, not just speed of response.
ATEC’s security engineers are ‘in-house’. This means that where other companies often sub-contract service and support to the cheapest option possible, we provide engineers that we know are of the highest calibre. Our solutions are bespoke and they need a service and support provision that can be trusted. Our engineers are all trained to be experts in the technology deployed, they all work to ATEC’s high standards and they are all understand the importance of meeting our company commitments. This models enables ATEC to offer some clients a guaranteed fix time (in some circumstances as little as 8 hours) – not just a guaranteed response time.